Tech Support

TECH SUPPORT

Click to email Tech Support or call 847-990-4239

Families needing technology support before, during, or after the school day are encouraged to access our Student Technology FAQ. Families may wish to bookmark or print our technology support flyer. A Zoom Home Help Guide is available for families in English and Español. Families may contact our Instructional Technology Department at techsupport@hawthorn73.org or 847-990-4239.

Canvas

Canvas Parent/Guardian Setup Instructions
Canvas Student Guide

Canvas Parent/Guardian Setup Instructions

Canvas Student Guide

Technology Recommendations

Logging into Home Internet on Chromebook

Student iPad setup

Tech Recommendations

Cleaning a Chromebook

CHROMEBOOK CLEANING

The Basics

Power down and unplug your device, as well as any external mice, keyboards, hard drives, etc.
Make sure the device is turned off, not just in sleep mode.
Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp… any liquid in the keyboard or other openings may cause damage.
Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp. DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand. Applying too much force will damage the display.

General Cleaning Precautions (from Google)

Use a soft, lint-free cloth or disinfecting wipe. Avoid abrasive cloths, towels, paper towels, and similar items that might cause damage.
Unplug all external power sources, devices, and cables.
Keep liquids away from the product.
Don’t get moisture into any openings.
Don’t use aerosol sprays, solvents, or abrasives.
Don’t spray cleaners directly onto the device.

Cleaning an Apple Device

CLEANING APPLE DEVICES

The Basics

Power down and unplug your device, as well as any external mice, keyboards, hard drives, etc.
Make sure the device is turned off, not just in sleep mode.
For a laptop or desktop: Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp… any liquid in the keyboard or other openings may cause damage.
Apple has updated their recommendations to allow the use of a 70% isopropyl alcohol wipe or disinfecting wipes to clean screens. (This is not recommended as a long-term solution as repeated use of these types of wipes may damage the material the screens are made from.) DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand and use only the pads of your fingertips, not your nails. If the cloth alone does not clean the screen, you can apply a small amount of water to the cloth in order to make it slightly damp. DO NOT spray or apply liquid directly to any part of the device.
For an iPad: Apple has updated their recommendations to allow the use of a 70% isopropyl alcohol wipe or disinfecting wipes to clean screens. (This is not recommended as a long-term solution as repeated use of these types of wipes may damage the material the screens are made from.) DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand. If the cloth alone does not clean the screen, you can apply a small amount of water to the cloth in order to make it slightly damp. DO NOT spray or apply liquid directly to any part of the device.

General Cleaning Precautions (from Apple.com)

Apple products are made with a variety of materials, and each product might have specific cleaning requirements which vary by the part you’re cleaning. To get started, here are some tips that apply to all products:

Use a soft, lint-free cloth or disinfecting wipe. Avoid abrasive cloths, towels, paper towels, and similar items that might cause damage.
Unplug all external power sources, devices, and cables.
Keep liquids away from the product.
Don’t get moisture into any openings.
Don’t use aerosol sprays, solvents, or abrasives.
Don’t spray cleaners directly onto the item.

Chromebook Help

Google Username & Password

iPad Help

Frequently Asked Questions

I received my iPad in the Spring of 2020 & it’s having issues with Zoom, Seesaw, etc.

If you received an iPad from Hawthorn District 73 at the beginning of the COVID-19 pandemic you may be having some issues with Zoom and a few other apps. During the Summer, we moved to a new system to manage district devices. While most devices moved to the new system smoothly, a few have not. In order to get those devices current for you, they need to be reset. This will completely erase the device and begin the process of enrolling them into our current management system (Jamf). In order to do this without needing you to bring the device to us in-person, please follow the steps below:

Gather the following information and fill out this form.

1.) The name of your student

2.) The Asset Tag number of the device (found on the barcode sticker on the back of the iPad)

3.) The iPad serial number (this can be found by opening Settings > General > About)

Once we have that information we will begin the process of resetting the iPad. Please make sure the device is powered on, connected to your home WiFi, and has at least 30% battery life or is plugged in. Once the process starts it will take approximately 10 minutes to complete. Once the iPad is reset you can enroll it as outlined in the Enrollment instructions found here.

What should a current iPad (Fall 2020 & beyond) screen look like?

How do I download apps?

You can download apps and updates without having to enter any user accounts by clicking the Jamf student app. Once open you will see 4 panes, My Resources, App Updates, Student 1to1 iOS and Student Elementary.

iPad screen showing the Student 1to1 app

My Resources contains all apps, any documents and or profiles available to you

App Updates will contain any updates to apps you have installed

Student 1to1 will have resources for all devices in the 1to1 category

Student Elementary iOS will have specific resources for elementary students