Technology Support

IPad with science notes

Families needing technology support before, during, or after the school day are encouraged to access our Student Technology FAQ. Families may wish to bookmark or print our technology support flyer. A Zoom Home Help Guide is available for families in English and Español. Families may contact our Instructional Technology Department at techsupport@hawthorn73.org or 847-990-4239.

Canvas

Google Classroom

Seesaw

Device Troubleshooting

Technology Recommendations

Use these instructions to log in to your home internet on a Chromebook.

Use these instructions to set up a student iPad for the first time.

Chromebook Cleaning

The Basics

  • Power down and unplug your device, as well as any external mice, keyboards, hard drives, etc.
  • Make sure the device is turned off, not just in sleep mode.
  • Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp… any liquid in the keyboard or other openings may cause damage.
  • Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp. DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand. Applying too much force will damage the display.

General Cleaning Precautions (from Google)

  • Use a soft, lint-free cloth or disinfecting wipe. Avoid abrasive cloths, towels, paper towels, and similar items that might cause damage. 
  • Unplug all external power sources, devices, and cables.
  • Keep liquids away from the product.
  • Don’t get moisture into any openings.
  • Don’t use aerosol sprays, solvents, or abrasives.
  • Don’t spray cleaners directly onto the device.

Cleaning Apple Devices

The Basics

  • Power down and unplug your device, as well as any external mice, keyboards, hard drives, etc.
  • Make sure the device is turned off, not just in sleep mode.
  • For a laptop or desktop: Use a Lysol (or equivalent) wipe to gently clean the keyboard. Make sure the cloth is only slightly damp… any liquid in the keyboard or other openings may cause damage.
  • Apple has updated their recommendations to allow the use of a 70% isopropyl alcohol wipe or disinfecting wipes to clean screens. (This is not recommended as a long-term solution as repeated use of these types of wipes may damage the material the screens are made from.) DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand and use only the pads of your fingertips, not your nails. If the cloth alone does not clean the screen, you can apply a small amount of water to the cloth in order to make it slightly damp. DO NOT spray or apply liquid directly to any part of the device.
  • For an iPad: Apple has updated their recommendations to allow the use of a 70% isopropyl alcohol wipe or disinfecting wipes to clean screens. (This is not recommended as a long-term solution as repeated use of these types of wipes may damage the material the screens are made from.) DO NOT push down too hard on the screen — it helps to hold the back of the screen with your other hand. If the cloth alone does not clean the screen, you can apply a small amount of water to the cloth in order to make it slightly damp. DO NOT spray or apply liquid directly to any part of the device.

General Cleaning Precautions (from Apple.com)

Apple products are made with a variety of materials, and each product might have specific cleaning requirements which vary by the part you’re cleaning. To get started, here are some tips that apply to all products:

  • Use a soft, lint-free cloth or disinfecting wipe. Avoid abrasive cloths, towels, paper towels, and similar items that might cause damage. 
  • Unplug all external power sources, devices, and cables.
  • Keep liquids away from the product.
  • Don’t get moisture into any openings.
  • Don’t use aerosol sprays, solvents, or abrasives.
  • Don’t spray cleaners directly onto the item.
CHROMEBOOK HELP

If you are having problems with your chromebook or school-issued device, please email the District 73 Tech Department or call 847-990-4239 and let us know as much information about the problem as possible.

If it is necessary to bring in your device to have it repaired or serviced, a member of the tech team will be available by appointment.

GOOGLE USERNAME & PASSWORD

DID YOU KNOW…?

You can now look up your child’s Google username and password on PowerSchool. Log in to the Parent Portal on a web browser (not the PowerSchool app) and you will see an option titled “Tech Info.” This is where you will find their username and password.

Additional Resources